Privacy Policy

1. Introduction to Privacy Policy

This Privacy Policy is formulated by Book Magic (Shenzhen) Imp. & Exp. Co., Ltd., applicable to the collection, use and protection of personal and corporate information submitted through the company's official website, Meta (Facebook) Ad Forms and other online channels. It strictly complies with Meta Platform compliance requirements, data protection laws and regulations of Southeast Asian countries and international standards to protect the information security and legitimate rights of users.

2. Scope of Information Collection

• Basic Corporate Information: Country/region, industry, employee and production capacity scale, business qualification related information
• Contact Information: Name, position, phone number, email address, business contact details
• Business Demand Information: Purchase intention of welding robots and other products, budget range, trade term (FOB/CIF) needs, purchase cycle
• Business Pain Points: Labor, efficiency, quality and capacity related problems in current welding production
• Website Browsing Data: Only necessary access behavior data collected for website and service optimization

We only collect necessary information related to product consultation, quotation, foreign trade cooperation and service docking, and do not collect sensitive personal privacy data irrelevant to business.

3. Purpose of Information Use

All information submitted by users is only used by Book Magic (Shenzhen) Imp. & Exp. Co., Ltd. for the following compliant purposes, and will never be used for other purposes or disclosed to third parties:

• Provide welding robot product introduction, customized solutions and FOB/CIF foreign trade quotation services
• Arrange on-site installation, 7-day in-person professional training, after-sales technical support and follow-up service docking
• Answer user inquiries, follow up purchase and cooperation needs, and promote the implementation of foreign trade orders
• Optimize official website user experience, Meta ad delivery accuracy, and improve overall service quality
• Fulfill contractual obligations and compliance filing requirements related to foreign trade cooperation

4. Information Storage and Protection

Book Magic (Shenzhen) Imp. & Exp. Co., Ltd. adopts professional technical and management measures to protect user information security, strictly controls information access rights, only authorizes dedicated business and operation personnel to access relevant information, and strictly prevents information leakage, loss, tampering and abuse. The information storage environment meets international data security standards, and regular security maintenance and vulnerability testing are carried out to ensure comprehensive data security.

5. Information Retention Period

User information will be retained for 1 year from the date of service or cooperation completion, and will be uniformly destroyed or anonymized upon expiration, with no original identifiable personal or corporate information retained. If there are special requirements for foreign trade contracts or compliance filing, the retention period will be extended in accordance with relevant regulations and users will be informed accordingly.

6. User Rights

Users have the right to apply to check, modify or delete their personal and corporate information at any time. For relevant applications, please contact Book Magic (Shenzhen) Imp. & Exp. Co., Ltd. through the official website contact information or business liaison staff, and we will provide feedback within the compliant time limit.

7. Agreement Effectiveness and Scope of Application

By submitting information through the company's official website, Meta Ad Forms or other online channels, users are deemed to have read, understood and agreed to all terms of this Privacy Policy. This policy applies to all online customer acquisition channels of Book Magic (Shenzhen) Imp. & Exp. Co., Ltd., including the official website and Meta Ad Forms.